Keep a hot-water repair record
For private renters in England. Record only what you know; mark missing information as unknown. These worksheets organize facts for advice and do not decide your legal rights.
Worksheet updated: 2026-09-14 (not a legal review date)
Source: https://www.getrentersrights.com/no-hot-water-rented-property/

Use one record for the fault, reports, appointments and replies. The download includes an editable repair-request template; replace its placeholders before sending it yourself.

1. Record when you first noticed the fault and which taps or heating systems are affected. Say whether the problem is continuous or intermittent.
Notes: ________________________________________

2. Keep dated photographs or other evidence you already have. Do not dismantle appliances to gather evidence.
Notes: ________________________________________

3. Record when and how you reported the problem, who received the report and any reference number.
Notes: ________________________________________

4. Keep the landlord's replies, promised attendance dates, access arrangements and what happened at each appointment.
Notes: ________________________________________

5. Record the effect on ordinary use of your home and keep receipts for temporary measures. Share sensitive personal information only with the adviser who needs it.
Notes: ________________________________________

EDITABLE REPAIR REQUEST

Subject: Repair request — hot water at [property address]

Hello [landlord or agent],

I am reporting [describe the fault]. I first noticed it on [date and time]. It affects [taps, rooms or heating systems].

I previously reported this on [date and method, or remove this sentence]. The current effect on use of the home is [facts you want to share].

Please confirm receipt and tell me the proposed inspection and repair arrangements. I can discuss access at [contact method / available times].

I have attached [list evidence, or remove this sentence].

Thank you,
[name]

Before sending: replace every placeholder, remove anything that is not true and keep a copy. This is a factual repair request, not a legal assessment.

Keep the completed document privately. Nothing entered into this downloaded file is sent to Get Renters Rights.